You can close your AgroBridge account at any time, and you do not need to ask us to do it for you.
Deleting from the app
- Open AgroBridge and go to your profile.
- Scroll to the bottom and tap Delete account.
- Confirm when asked. The account is closed immediately.
If you cannot use the app
If you have lost access to your phone or can no longer sign in, email us at support@agrobridgezambia.com from the address linked to your account, or include the mobile phone number you registered with, and ask us to delete it. We may need to verify your identity before we act, and we will complete the request within 30 days.
What is deleted
- Your profile — name, farm or business name, photo, and location.
- Your phone number, which is erased and released so it can be used to register again later.
- Your listings, which are taken off the marketplace.
- Your cart and your notifications.
- Your saved device tokens, so no further push notifications are sent.
Any orders and offers still in progress are cancelled, and the other party is told so that nobody is left waiting for a handover that will not happen. Any unused points balance is forfeited.
What is kept, and why
A record of completed orders, the points and payment history behind them, and any reports of abuse are retained. These are not only yours: the other party to a completed trade is entitled to their own sales and purchase history, mobile-money payments have to reconcile, and some records we are required to keep by law. They are kept for no longer than is necessary for those purposes, and the account they point at no longer identifies you.
Questions
Our Privacy Policy explains in full what we collect and how long we keep it. If you are not satisfied with how we handle a request, you may lodge a complaint with the Data Protection Commissioner in Zambia.