Terms of service

Last updated: 28 August 2026 · Effective: 10 August 2026

1. Acceptance of terms

Welcome to AgroBridge. These Terms of Service (“Terms”) govern your access to and use of the AgroBridge mobile application, website, and related services (together, the “Platform”), operated by AgroBridge Agricultural Technologies (“AgroBridge”, “we”, “us”, or “our”).

By creating an account, or by accessing or using the Platform, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, you must not use the Platform.

2. Eligibility & accounts

The Platform is open to farmers, traders, and buyers in Zambia. To use it you need a working mobile phone number and the ability to enter into the transactions you agree with other users.

You must be at least 16 years old to use the Platform. Listings, offers, and orders create binding commitments between you and other users, and paying for points requires a mobile money account in your own name. By creating an account you confirm that you are 16 or over.

We may suspend or close any account we believe belongs to someone under 16. If you are a parent or guardian and believe someone under 16 has created an account, contact us and we will close it and delete the information held on it.

Registration

Accounts are created and verified using your mobile phone number. We send a one-time code by SMS and you confirm it in the app. A single account may be used to both buy and sell — you can switch between Buyer and Seller modes at any time.

Account security

You are responsible for keeping your phone number, verification codes, and account secure, and for all activity that occurs under your account. Notify us immediately of any unauthorised use.

3. Our role in the marketplace

AgroBridge is a venue that connects Buyers and Sellers. We are not a party to any transaction between users and we do not buy, sell, own, inspect, or take possession of any item listed on the Platform.

Any contract for the sale of produce or equipment is formed directly between the Buyer and the Seller. AgroBridge is not responsible for the quality, safety, legality, or delivery of listed items, or for the ability of users to complete a transaction.

We do not guarantee that any listing, offer, or user is accurate, genuine, or reliable. You transact with other users at your own risk and should use your own judgement.

4. Listings & seller obligations

If you list an item as a Seller, you agree that:

  • You have the legal right to sell the item and it is accurately described, including its category, quantity, price, unit, and condition.
  • Prices you set (retail and any bulk pricing) are genuine and honoured for the stated quantities.
  • You will keep stock and availability up to date and remove or restock Listings as needed.
  • You will fulfil confirmed Orders through the pickup or delivery method you offer.
  • Your Listings comply with all applicable Zambian laws and these Terms.

Review before publication

Listings are not published automatically. When you submit a Listing it is held for review and only becomes visible to Buyers once we approve it. We may decline a Listing, and we will tell you the reason so you can correct and resubmit it.

If you edit a Listing that is already live, the live version keeps showing and your changes are held for review before they replace it. This keeps published prices and quantities from changing without a check.

We may remove or decline any Listing, at our discretion, that we believe violates these Terms or applicable law.

How long a Listing stays up

A Listing stays on the marketplace for a limited period after it is approved — currently three months. Restocking or renewing it starts that period again. The current period is shown in the app.

We notify you before a Listing is due to expire so you can renew or restock it. If you do neither, the Listing expires: Buyers stop being shown it, but it stays in your account and you can bring it back at any time without a fresh review.

5. Offers, negotiation & orders

Buyers may accept a Seller’s listed price or send an offer. Sellers may accept, decline, or counter that offer. A negotiation continues until one side accepts or the offer is withdrawn or expires.

When an offer is accepted, an Order is created between the Buyer and the Seller on the agreed price, quantity, and collection method, and is given an order code. A cart containing items from several farms becomes a separate Order for each farm.

An Order moves through pending, confirmed, ready, and completed as the Seller updates it, and either side can cancel it before handover. Both users are expected to honour accepted Orders. Repeatedly abandoning agreed Orders may lead to restrictions on your account.

6. Prices & payment between users

All prices are set by Sellers and displayed in Zambian Kwacha (ZMW) unless stated otherwise. Sellers are responsible for the accuracy of their prices and for any taxes or duties that apply to their sales.

Payment for goods is made directly between the Buyer and the Seller on collection or delivery, using the method the two of you agree. AgroBridge does not hold, process, or escrow payment for any Order, and is not responsible for any payment made or missed.

AgroBridge adds nothing to the price of an Order. The amount agreed between the Buyer and the Seller is the amount that changes hands, and Buyers pay AgroBridge nothing at all. Sellers pay a commission on completed sales, charged to their points balance and never added to what the Buyer pays — see section 7.

7. Points & seller charges

Browsing, searching, negotiating, ordering, and buying on AgroBridge are free for Buyers.

Selling uses points. Points are the Platform’s internal credit and are spent when you publish a Listing, restock it, renew it, or resubmit one that was declined, and when a sale of yours completes (see Sales commission below). Every account receives a starting balance of points on sign-up. The current cost of each action, and your balance, are always shown in the app.

Buying points

You can buy more points with any of the mobile-money wallets offered in the app, currently Airtel Money and MTN Mobile Money. Payment is taken by the mobile-money provider, who prompts you on your handset to approve it; AgroBridge never sees or stores your wallet PIN. Points are credited to your account only once the provider confirms the payment has settled. If a payment fails or is not approved, no points are credited and no money is taken.

Sales commission

When you mark an Order completed, AgroBridge charges a commission of1% of the Order total. It is taken from your points balance, converted at the standard price of a point, and it is the only charge we make on a sale. The Buyer pays nothing towards it, and it is never added to the price the two of you agreed.

  • It is charged once per Order, at the moment the Order is completed — not when it is placed, confirmed, or cancelled. We tell you what was taken and what your balance is afterwards.
  • It is capped at 400 points per Order, so one large sale cannot produce a charge out of all proportion to it.
  • A sale too small to come to a whole point costs nothing.
  • Once an Order is completed, the commission on it is final, and a completed Order cannot be cancelled.
  • We may change the rate or the cap. Any change applies only to Orders completed after we make it.

If your balance goes below zero

Commission is the only charge that can take your balance below zero — every other action is refused unless your balance covers it. Because the Buyer pays you directly, commission you cannot cover is owed out of money you have already received, and it becomes a debt to AgroBridge.

  • While your balance is negative you cannot publish, restock, renew, or resubmit Listings. Your existing Listings and Orders are unaffected.
  • You have 14 days from the day your balance goes negative to bring it back to zero or above. We remind you part-way through that period.
  • If it is still negative when that period ends, we may suspend your account. A suspended account can still buy points and settle what is owed, and is restored as soon as the balance reaches zero or above.

How points work

  • Points have no cash value, are not legal tender, and cannot be exchanged for money, transferred to another account, or withdrawn.
  • Points spent on an action, and commission charged on a completed sale, are not refundable — including where a Listing is later declined, expires, or is removed by you. Where a Listing is declined, resubmitting it costs less than publishing anew.
  • We may change what actions cost or introduce new ones. Changes apply from the time we make them and never to points you have already spent.
  • Promotional codes and bonus points may be offered from time to time, subject to any conditions stated with them.
  • Unused points remain available while your account is open. If your account is closed or terminated, any remaining balance is forfeited. A negative balance is not cleared by closing your account: commission already charged on a completed sale remains owed.

8. Collection, delivery & contacting each other

Sellers state whether an item is available for pickup or delivery. The Buyer and Seller are responsible for agreeing a time, place, and method of handover, and for any delivery arrangement or charge between them.

So that you can arrange handover, the Buyer and the Seller on an Order are shown each other’s phone number and can call, send an SMS, or start a WhatsApp conversation from the app. Conversations you continue on another service are governed by that service’s own terms and privacy policy, not ours, and we have no record of them.

Please take sensible precautions when meeting another user: meet in a public or known location where possible, inspect goods before paying, and do not share verification codes with anyone.

9. Ratings

After an Order is completed, the Buyer may rate the Seller from one to five stars. A rating can be given once per Order and contributes to the Seller’s overall score shown on their profile and Listings.

Ratings must reflect a genuine transaction. You may not rate your own account, trade ratings with another user, or use ratings to threaten or pressure someone. We may remove ratings that breach these Terms.

10. Cancellations & disputes

Either party may cancel an Order before handover by cancelling it in the app. Once goods have been collected and paid for, any return, replacement, or refund is a matter between the Buyer and the Seller.

We encourage users to resolve disputes directly. You may report a problem through in-app support and we may, at our discretion, review activity, share relevant records, or restrict accounts — but we are not obliged to mediate or resolve disputes between users, and we do not refund or compensate for a transaction we were not party to.

11. Prohibited items & conduct

You may not use the Platform to:

  • List or sell anything you are not legally allowed to sell, including stolen, counterfeit, or restricted goods.
  • List agricultural chemicals, veterinary medicines, seed, or equipment in breach of Zambian licensing or safety requirements.
  • Post false, misleading, or fraudulent Listings, offers, prices, or ratings.
  • Harass, threaten, defraud, or discriminate against other users, or collect their personal information for unrelated purposes.
  • Use a phone number obtained through an Order for anything other than arranging that Order — including marketing, resale of the number, or repeated unwanted contact.
  • Interfere with the Platform, attempt to gain unauthorised access to it, or scrape it by automated means.
  • Create accounts to obtain starting points repeatedly, or otherwise manipulate the points system.

12. Your content

You keep ownership of the photos, descriptions, and other content you upload. By posting content you grant AgroBridge a non-exclusive, royalty-free licence to host, display, and reproduce it for the purpose of operating and promoting the Platform.

Photos you attach to a Listing are stored so that they can be displayed to Buyers and may be reachable by anyone holding the image link. Do not upload images containing documents, identification, or anything else you would not want seen publicly.

You are responsible for the content you post and confirm you have the rights to it. We may remove content that breaches these Terms or the rights of others.

13. Privacy

Our Privacy Policy explains what personal information we collect and how we use it, including the location data we use to show you Listings near you and the phone numbers exchanged between a Buyer and a Seller on an Order. By using the Platform you consent to that handling of your information.

14. Suspension & termination

You may stop using the Platform and request deletion of your account at any time. We may suspend or terminate your access if you breach these Terms, create risk for other users, or where we are required to do so by law.

We may also suspend a Seller’s account whose points balance has stayed below zero beyond the period described in section 7. That is a matter of unpaid commission rather than a breach of these Terms, and the account is restored as soon as the balance is settled.

Terminating your account does not affect Orders you have already agreed, obligations you have already incurred to other users, or commission already charged on a completed sale. Any unused points balance is forfeited on termination.

15. Disclaimers

The Platform is provided “as is” and “as available”. To the fullest extent permitted by law, we make no warranties of any kind about the Platform, its availability, or any Listing, user, or transaction on it.

Distances, ratings, and search results are indicative only and should not be relied on as a guarantee of location, quality, or reliability. Approving a Listing means it passed a basic check, not that we have inspected the goods or verified the Seller’s claims.

16. Limitation of liability

To the fullest extent permitted by Zambian law, AgroBridge is not liable for any indirect or consequential loss, or for loss of profit, produce, crops, income, or data, arising from your use of the Platform or from any dealing with another user.

Nothing in these Terms excludes liability that cannot lawfully be excluded.

17. Indemnity

You agree to indemnify AgroBridge against claims, losses, and costs arising from your Listings, your transactions with other users, or your breach of these Terms or of applicable law.

18. Changes to these terms

We may update these Terms from time to time. When we do, we will change the “Last updated” date above and, where the change is significant, give notice in the app. Continuing to use the Platform after a change means you accept the updated Terms.

19. Governing law

These Terms are governed by the laws of the Republic of Zambia, and the courts of Zambia have jurisdiction over any dispute arising from them or from your use of the Platform.

20. Contact us

You can reach us through in-app support, or send questions about these Terms to support@agrobridgezambia.com.