Common questions
I did not receive my verification code
Codes arrive by SMS within a minute or so. Check that the number you typed is right, that you have signal, and that the message has not landed in a blocked or spam folder. Wait for the timer to run down and tap resend. If it still does not arrive, message us on WhatsApp with the number you are trying to use.
My listing is not showing to buyers
New listings go live once they are verified. A listing also stops showing when it sells out or reaches the end of its shelf life — open it from the Sell tab to restock it or renew it. If it is live and in stock but still not appearing, contact us with the listing name.
How do offers and counter-offers work?
A buyer can accept the asking price or send an offer. The seller can accept, decline, or send back a counter-offer, and the two of you go back and forth in the same thread until you agree a number. Once an offer is accepted it becomes an order.
Something went wrong with an order
The buyer and the seller on an order can see each other's phone number, so the first step is usually to call or message each other and sort out collection or delivery directly. AgroBridge does not hold your money — payment happens between you and the other party. If the other person is unreachable or the trade has gone wrong, contact us with the order number and we will look into it.
I paid for points but my balance has not changed
Points are credited only once the mobile-money payment settles, which is usually immediate but can take a few minutes. If your wallet was debited and the balance has still not moved after that, send us the payment reference and the number you paid from and we will trace it.
How do I report a user or a listing?
Tell us what happened at support@agrobridgezambia.com, including the listing or order it relates to. Using a phone number obtained through an order for marketing, or for anything other than arranging that order, breaches our Terms of Service and we may restrict the account responsible.
How do I delete my account?
You can request deletion from inside the app, or follow the steps on our account deletion page. Our Privacy Policy explains what is removed and what we are required to keep.
Never share your codes
AgroBridge will never ask you for your verification code or your mobile-money PIN — not by phone, not on WhatsApp, and not by email. Anyone asking for either is trying to take your account or your money. Hang up and report it to us.